Returns will be accepted for 30 days after purchase. Returns will only be accepted on unused items. Any item that has been used or any rope light that has been cut cannot be returned. The customer is responsible to send back the items and pay the associated shipping costs to get the items back to us. For new items that are returned, there will be a 15% restocking fee.
Warranty for each item will be stated in the product page, if no warranty is stated there is an assumed 30-day warranty. Items that break within the warranty period the customer will be responsible to return at their cost. A replacement will only be issued if the fault of the item was due to a manufacturing defect. Electrical storms or surges are not covered by any warranty, floods, water damage, physical damage or abuse are not covered by any warranty. It will be up to our discretion if the warranty will be issued. We do not warranty other sellers items, returning another sellers item to us for a warranty return is considered mail fraud and will be treated as such.
Sometimes packages get lost or damaged in the mail, that is a fact of life. We do our best to package your item with the upmost care, but the couriers sometimes have different ideas. Filing a claim takes about 1 week to process and during that time we ask you to be patient with us. If your package is broken beyond any usable repair we will, of course, replace it free of charge for you. If your package is missing we will do our best to locate it and if we cannot we will ship you another one. Each case is unique so the turn around time might vary. Luckily this a very rare occurrence and only happens in about 1 in 500 shipments. We will stand by service and customer and we will never leave you with a loss in the shipment.
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